This privacy policy may change from time to time by updating this page. Please check this page from time to time to ensure you are happy with the changes. This policy is effective from 18 July 2020.

We respect your privacy.

This privacy policy governs how Barbara Hiller of Lavender Sleep and Wellness (https://lavendersleepandwellness.com) uses your personal information and protects your privacy when using our website or interacting with our business such as purchasing a service or signing up for our email newsletters.

The privacy of your personal information that allows you to be identified is very important and we are committed to ensuring that it is protected. Should we ask for certain information from you by which you can be identified it will only be used in accordance with this privacy policy.

Except as set out below in order to properly administer this business, we do not share, sell or disclose to a third party your personal information. We use certain third party organisation for the collection, storage or processing of your data. A full list of third-party organisations are provided below.

Information we may collect.

We may collect the following information:

  • your contact information including your name, email address, address and phone number;
  • transaction details for the products/services purchased. We do not receive credit card information, only the transaction details;
  • appropriate and necessary health information such as sleep challenges, medical history, allergies or information related to your child’s birth;
  • information relevant to surveys, polls and offers;
  • IP address, online geographical and online behavioural data and other usage data such as browser type, the pages you visited on our website and other diagnostic data enabling analysis of your activity on our website;
  • website cookies, for improving our service to you.

How we use the information we collect.

The information you provide us helps us to understand your needs and provide you with our products/services. We may use the information we collect to:

  • deliver and improve our products and services
  • notify you of changes to our products and services
  • provide customer service
  • send out promotional or special offer emails from time to time with things we think you might be interested in
  • send you regular informative email newsletters in relation to sleep and wellness and the business products/services you have registered for or purchased
  • conduct market research, allowing us to better tailor our products and services to your needs and interests
  • customise the website according to your interests and location
  • detect, prevent and address technical issues.

We will not use, sell, share, lease or disclose any information about you without your consent unless:

  • required by law
  • we believe it necessary in order to provide you with the service you’ve requested (see the third parties below whom we share data with)
  • to implement our terms of use and/or terms and conditions
  • to protect the rights and property of Lavender Sleep and Wellness.

Sharing your data with third parties.

We may employ third party organisations and individuals to facilitate our service to you, such as couriers or Australia Post. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Some of your personal information is transferred to and maintained by third party organisations. This data may be held outside of your country of residence where the data protection laws may differ from those of your jurisdiction. We are committed to only partnering with third parties that have appropriate privacy policies and are well-known/established providers with adequate controls in place for the security of data. Your consent to this privacy policy followed by submission of your personal information to us represents your agreement to the transfer of your information to these third parties.

The third party organisations we share data with and links to their privacy policies are below:

Payment processors

Note we do not store or collect your payment card details, we only receive transaction details.

Data storage

Appointments

Website behaviour

  • Google analytics – https://policies.google.com/privacy
    • You can opt-out of having your activity on our website made available to google analytics by installing the google analytics opt-out browser add-on.

Email notifications and newsletter

Website comments

How you can control your personal information.

You may choose to restrict collection or the use of your personal information in the following ways:

  • Whenever you fill in a form on the website do not check the box giving consent to being sent any emails.
  • Do not complete certain fields in intake or consultation questionnaires (please note that failure to disclose relevant health information may affect our ability to provide you with safe and appropriate care and may result in our refusal to provide you with services).
  • Do not accept cookies on our website (this may affect your user experience of the website).
  • Click the ‘unsubscribe’ link at the bottom of any marketing emails from us or email us at hello@lavendersleepandwellness.com. Removal will be within 24-48 hours.

If you believe any information we hold about you is incorrect or incomplete please email hello@lavendersleepandwellness.com as soon as possible and we will promptly resolve.

Storage, security and removal of your information.

We undertake all reasonable steps to keep the information you provide to us secure.  While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Data stored on third party systems (listed above) will be password protected. Health information will be stored for 7 years from the last time of contact or until the patient reaches the age of 25, whichever is the longer, in accordance with Australian legislation.  Financial transactions are required by law (Australia) to be kept for 7 years.

Cookies.

A cookie is a small piece of data that asks for your permission to be stored on your computer’s hard drive. Once you agree it helps us analyse web traffic and improve our website by tailoring it to your needs. The information we receive is only used for statistical analysis purposes and then the data is removed from the system. A cookie does not give us access to your computer nor any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer you can usually modify your browser setting to decline cookies. This may prevent you from taking full advantage of the website.

Website comments.

If you choose to add a comment to the website you are required to log in with your name and email address. Your details will be held on the Bluehost servers (see the list of third party providers above).

Links to other websites.

Our website and emails may contain links to other websites of interest. These linked sites are outside of our control and are not governed by this Privacy Policy. We cannot be held responsible for the privacy of information you may provide to external websites whilst visiting and encourage you to exercise caution and view their respective privacy policy and terms of use prior to releasing your details.

Privacy of children.

Information provided by children under 18 years of age must have the consent of a parent or guardian. If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent please contact us at hello@lavendersleepandwellness.com

Feedback.

If you have any concern or a complaint about how we use your information please email hello@lavendersleepandwellness.com